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Refund and Returns Policy

Refund and Returns Policy – Knives Market

Thank you for choosing Knives Market for your handmade knives, swords, and axes. We strive to provide you with the highest quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have outlined our Return and Refund Policy below:

  1. Returns: We accept returns on eligible items within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

  2. Return Process: To initiate a return, please follow these steps:

  • Contact our customer support team at [email address] within 14 days of receiving your order. Provide your order number and a detailed explanation of the reason for your return.
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging, including all accessories, manuals, and promotional materials.
  • Clearly write the RMA number on the package and ship it back to our designated return address, which will be provided to you by our customer support team.
  1. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defective or damaged item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return package reaches us safely. We are not responsible for any lost or damaged packages during the return transit.

  2. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Please note that the refund amount will exclude any shipping fees paid during the original purchase.

  3. Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item. However, please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor.

  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately at [email address] with your order number and clear photos or videos showing the issue. We will work with you to resolve the problem as quickly as possible, either by providing a replacement or issuing a refund.

  5. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, such as knives that have been used, blades that have been sharpened, or items that have been customized or personalized according to your specifications. Additionally, any item that is not in its original condition or is missing parts for reasons not due to our error may not be eligible for return.

  6. Changes to the Return and Refund Policy: We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

  7. Contact Us: If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact our customer support team at [email address]. We are here to assist you and ensure your satisfaction with your Knives Market purchase.

Thank you for choosing Knives Market. We appreciate your support and trust in our products and services.

Sincerely,

Knives Market